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Charter WiFi Netgear WNDR3800 Firmware Upgrade

There is new firmware available for your Netgear WNDR3800 router.

Firmware Version .51 for the Netgear WNDR3800 is a Charter-specific firmware build that includes technology designed to give Charter's customer service support personnel visibility into a the conditions affecting your home network. It will collect and maintain certain information regarding access to and use of the Home Network, including without limitation device identifiers, device name, device type, applications and protocols, connections, and traffic flows. Such information will be used by Charter to provide Charter Internet Services and related support service, as well as internal business analytics regarding your use of the Charter Internet Services.

By installing such firmware, you acknowledge and agrees that Charter shall have access to the network name and password associated with your router in order to provide support and diagnostic services.

Your router may be a Charter or personally-owned device. Once firmware version .51 is installed on your device, it will no longer receive updated firmware from Netgear (if made available). If you own your router device, you may perform a factory reset of the device to return to the original Netgear firmware upon disconnection from Charter's Service.

Do you want to upgrade?

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